At Lady Moda, we always want to bring the best shopping experience to our customers. If there is any problem with your order, we are ready to support returns and refunds according to the following policy.

1. RETURN & REFUND CONDITIONS

We accept returns/refunds in the following cases:

• The product is defective or damaged during production or shipping.

• The wrong product, size, color, or design is delivered.

• The order does not arrive within the committed time.

• The customer wants to cancel the order after placing it but before the order is processed.

• Other exceptions, according to the assessment of the customer service department.

General conditions for returns:

• The product must be in its original condition, not used, washed, or modified.

• The goods must be returned with the original packaging and full labels.

2. REFUND/RETURN PROCESS

Step 1: Submit a Request

• Contact Lady Moda customer service via email at support@ladymoda.store

• Provide your order number, product image (if defective), and reason for requesting a refund/return.

Step 2: Confirmation & Instructions

• Our support team will review your request within 1–2 business days and guide you through the process.

• If the product needs to be returned, we will provide a return address and detailed instructions.

Step 3: Send the Return

• Send the product back according to the instructions, making sure the product is packaged carefully to avoid damage during shipping.

• Please provide us with the tracking number of your return so we can confirm the shipping status.

Step 4: Inspection & Processing

• After receiving the product, we will inspect it within 3–5 business days.

• If the product is eligible, we will issue a refund or send a replacement product as requested.

3. REFUND POLICY & PROCESSING TIME

At Lady Moda, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free refund process to ensure your shopping experience remains seamless.

3.1. Eligibility for Refunds

• You may request a refund within 7 days of receiving your order.

• Items must be unused, unwashed, and in original condition with tags attached.

• Refunds apply to items that are defective, damaged, incorrectly sent, or do not match the description.

• For size-related issues, we offer easy exchanges or refunds to ensure the perfect fit.

3.2. Refund Processing Time

• Refunds are processed within 3-5 business days after receiving the returned item.

• Once approved, the amount will be credited back to your original payment method within 2-3 business days.

3.3. Non-Refundable Items

• Items marked as final sale or gift cards are non-refundable.

• Worn, washed, or altered items that do not meet return conditions may not qualify for a refund.

We value your trust and aim to resolve refund requests quickly and fairly. If you have any concerns, reach out to our friendly support team for assistance.

4. ORDER CANCELLATION & REFUND POLICY

• Cancel before the order is processed: 100% refund.

• Cancel after the order has been processed but not yet delivered: 80% refund due to processing fee.

• Cancel after the order has been shipped: Cannot be canceled; can only be returned after receiving.

5. CONTACT SUPPORT

If there are any issues related to returns & refunds, you can contact:

Email: support@ladymoda.store

We are always ready to support you!